The era of traditional information technology systems based on the legacy of mainframe data processing is over. In its place is a dynamic, enabling infrastructure that becomes the engine of organizational innovation. When IT processes rather than business processes define the organization and create artificial limits and inertia, the investment in technology assets ceases to provide business value and become just another cost of doing business. The relentless effort to drive costs out of IT in the new millennium has created an efficient ecosystem optimized to the current state. But in the coming era, organizations must go beyond cost containment to achieve operational agility or face functional obsolescence.